If you are importing items, you might be subjected to customs fees.
If this is the case, you will see on your tracking page the following shipment update “Clearance event” such as this: 👇
DHL will get in touch with you via email or SMS concerning the document required and the amount to be paid.
Please note that MWS is not able to support you with this. If you have any questions regarding customs, please contact your local DHL service using the following link:
👉 https://www.dhl.com/nl-en/home/location-selector.html
- Select the country of delivery
- Enter your tracking number
- Click on Customer Service
- Select the contact channel
Please note that you are responsible for checking and monitoring the progress of your parcel. If the parcel is being returned because DHL has not heard anything back from you, we will have to charge the return cost and re-shipping costs.